Having had no joy getting her phone replaced, and being given the run-around by both the insurer and T-Mobile, she cancelled the direct debit for the premiums. A very abrupt letter appeared a few days ago from the insurance company advising they have cancelled the policy and have deleted her bank details.
Imagine my amusement when a letter from Mike Kneafsey, Customer Services Director of T-Mobile arrived today about the cancelled policy.
Without wishing to pre-empt her stinging response I can point out that the "48 hour phone replacement" is, in her experience, a complete and utter lie, rendering the worldwide protection clam totally invalid too. If I were you T-Mobile I'd stop digging a bigger hole for yourselves.
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4 comments:
Have you written back pointing out that you she cancelled because they are liars?
As the account is in her name I can't do that! Rest assured though that she will be contacting them once she returns from holiday .. .. .. ..
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