Dear British Gas,
When I sold my business back in October I made absolutely certain with all my suppliers that my accounts were up to date. I phoned your advisers twice to confirm that once you had collected the final direct debit payment from my bank account that we would be all square and have no need to have any further dealings with each other about that particular account. You've always been reasonable as a supplier, maybe not the absolute cheapest but close enough, and your staff have always been polite and friendly.
I've just got off the phone with Kerry, one of your call centre team, and it appears that you failed to take the money for an invoice from Feb 09 - Apr 09. Even though you've had at least 2 separate opportunities to correct this above and beyond the normal direct debit billing process you've waited for 4 months after I've ceased trading to seek payment.
I think the news today that you've made record profits this year is fuelling my despair at your incompetent billing methods. Then again given the timeframe, the opportunities you've had to correct your oversight, your staff telling me my account was up to date, I think you can probably afford to write this one off, don't you?
Yours rather pissed of and mystified
manwiddicombe
Thursday, February 24, 2011
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5 comments:
C'mon Mr Widdicombe, be reasonable.
It's less than 2 years since you used that Spring 2009 gas (or was it 'leccy from the Gas Co?).
You've had credit all that time, and they're not even asking for interest.
I suspect they could have waited to just under 6 years before realising their mistake.
Hey JP - It was the 'leccy, and on one of those smart meters to boot, that the bill relates to.
Yes I know there is the interest free credit aspect to consider and if I still owned the business I would mind a whole lot less. But I don't and I was sent a 'Final Bill' from them when the account was closed .. .. .. which now it appears was not final.
Bastards.
Don't even start me. Mine's BT.
We both need to calm down somehow and have a whisky or beer.
XX
I've just got off the phone with Kerry, one of your call centre team,XX
Are ALL the call center imbiciles called "Kerry"?
Or is that the only English sounding name that call center workes in India can pronounce, without giving themselves away?
British Gas Man 1: Have you read this letter we've just received from man Widdecombe?
Britsh Gas Man 2: Yes, the cheek of it, asking us to write off his debt, even though accounts are completely fucking incompetent and wouldn't know shit from Tuesday.
British Gas Man 1: Yes, the temerity of the man. Send the bailiffs at once.
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