Today a BT engineer came to install a second phone line in our house. And in the process has totally disconnected the original line.
Since his work our broadband download speed has also dropped from 6-6.6Mbps to a measly 0.1-1.4Mbps. At times I'm getting a ping of 857ms (instead of the 30-60ms before the intervention). I didn't oversee the work so I have no idea just how he managed this fabulous piece of technological wizardry.
Naturally contacting the customer service department has resulted in absolutely no response from them. Maybe they're trying to call me on the phone that doesn't fucking work thanks to the genius they sent round to the house.
Not amused. Not fucking amused at all.
Friday, July 15, 2011
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9 comments:
There's a general rule - organisations that start with "British" are usually unremittingly shit.
British Gas, British Airways, British Telecom, British Council of Muslims, British National Party, British whatever.
British Bulldog was ace at school! You couldn't play it now obviously becuase of the Health & Safety fuckwits............
Wow - even that slow is fast for most of us in Cornwall - Best experience was when our phone lines were cut, I phoned them and was told to keep updated on the internet - DUH
I feel your pain.
We are on BT so-called broadband, and every 32m or so, you get this:
The connection has timed out/ the server cannot be reached ./ the modem needs to reset/ your modem cannot access broadband.
Its fucking ADSL bullshit, much though we hate Beardie in our household, we're telling BT to fuck off and back to cable.
My bro had a £40 bill, then a £60 bill for over reaching his download limits for getting some films (no it wasn't porn, just films he wanted to see), it would would been cheaper getting a flight to the USA and buying a DVD.
Just got off the BT LiveChat with an advisor. Apparently it's an 'external fault' that should be corrected by tomorrow.
*holds breath and waits*
BT engineer came to the house this afternoon and found the 'external fault' in the junction box the previous engineer had wired up INSIDE my house.
At least it's fixed now, broadband back up to speed and phone line working, but whoever did the original work is a complete fucktard.
We're trying to get compensation from BT at the moment - thanks to them not sending out an engineer when promised 4 times in a row, we ended up having a week without internet at work.
Given that we can prove to have lost 6 hotel bookings of multiple stays due to not being able to see if we had the space or not until the evening, this should get interesting
Not an "engineer", a "technician".
And not a very good one, apparently.
Hi dak
I've always referred to them as "engineers" because my parents did. "Technician" is more appropriate and I will adopt that term immediately.
Cheers!
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